Guarantee of artificial turf

Our artificial turf has a life of ten years, as well as a long warranty period under normal use. It is a guarantee with respect to the UV stability of the fibers used grants . As part of the warranty is that the artificial turf reserves the UV stability , provided that the initial tensile strength of the fibers has decreased by more than fifty percent. The warranty period begins on the date of acceptance of the artificial turf for the user.

This warranty does not apply if the artificial turf for applications other than the application areas described with us is used or when damage occurs , which are due to improper processing , installation or repair , or if defects or damage caused by one of the following are :

Fire , cracks , accidents , vandalism , misuse , negligence or carelessness ;

Use of any other than the prescribed scattering Sands ;

Use of any other than the specified adhesive;

Failure to follow the correct height for filling sand (if applicable );

Use of artificial turf for purposes other than those for which it was designed and installed ;

Use of aggressive cleaning agents;

Use of incorrect cleaning methods;

Contact surfaces , directly or indirectly by reflection, at a temperature of above 75 ° C;

Discoloration of the polyamide fibers by chloride;

Force majeure and other situations that we can have as a dealer in its reasonable discretion, no influence ;

Errors in care, maintenance or repair.

If the artificial turf does not work within the warranty period in accordance with the warranty, the quantity or the area is correspondingly replaced with proportionate costs for the customer incur . The new price to be laid lawn area is reduced by the value of the guarantee is : The difference is paid by the customer . Artificial grass loses its life of 10 years using the straight its value. Example: If, after 7 years of a warranty claim , the grass still has a residual value of 30 % of the price . This Bertrag will be charged on the original price of the laid as lawn replacement . The remaining part of the price for the replacement turf must be borne by customer.

We recommend that you keep the bill for future correspondence. To obtain warranty claim , a description of the type , the quantity delivered and the laying or delivery need on the invoice , the name and contact details must be listed .

Artificial grass is always exposed to normal wear . In a normal abrasion is no manufacturing fault and therefore this is not subject to the warranty coverage .

In addition to the above factors , the abrasion depends, among other things, the intensity of the artificial turf is used.

Artificial grass can expand or contract under the influence of cold, heat and UV rays. This is strongly influenced among other things by the foundation on which the artificial turf was laid. An expansion and / or contraction of 0.5% is within the specifications.

Information from:http://www.vivartificialgrass.com/index.php/guarantee-of-artificial-turf/